Looking for more information about registering and verifying your business on Hopscotch? Here are some frequently asked questions.
How do I sign up for Hopscotch?
To use Hopscotch, your business must be located and or registered to do business in the United States. Your business must also have a US-based bank account. You can create a Hopscotch account by visiting gohopscotch.com and clicking 'Sign up'.
Why does it say that my email is already in use?
It's possible that you may already have a Hopscotch profile. Try logging in with your email and a password, or using the Reset Password option.
I registered, but it says that I can't send an invoice until I'm verified - what do I do?
Hopscotch operates in a federally regulated industry, so we need to verify the identity of our users and their business.
Once you've registered, you'll receive a notification prompting you to verify your business. You will also see a notification banner on your home page. Simply follow the link to Hopscotch's secure Verification Flow where we'll collect some information about you and your business. Once you complete the flow, it will only take a few seconds to validate your information.
All of the information that you provide Hopscotch is encrypted and protected using bank-level security technology. Your data is secure.
Why do I need to provide my Social Security Number (SSN) and/or business Tax-ID (EIN)?
The US Patriot Act requires Hopscotch to implement a Customer Identification Program (CIP). Some examples of the information we collect and verify can include your name, legal business name, physical address, date of birth, and National/Tax ID number for you and your business (SSN/EIN). To verify your identity, we use a National Database to obtain a positive match of legal name, legal business name, business address, date of birth, and SSN/EIN.
This information you provide Hopscotch is encrypted and protected using bank-level security technology. Your data is secure.
Hopscotch is trusted and backed by leading financial institutions & venture capitalists.
Why do I need to upload documentation to verify my identity and/or business?
In some cases, Hopscotch is unable to validate your identity and/or your business with the information provided. In these cases, we require documentation to confirm your information. We know this isn't ideal, but this step helps us protect your business and keep our community safe.
Once you upload the requested documents, our support team gets to work to validate the information you have provided. Please allow for 24-48 hours for our team to complete this process.
Note: all Hopscotch employees are subject to background checks and comprehensive, annual data security & privacy training. Your data is protected by stringent information security policies.
I completed verification and it says that my account status is pending, now what?
Once you've submitted your verification information, your account may be placed in a pending status. Behind the scenes, our support team is working quickly to review and validate the information you have provided. Please allow 24-48 hours for review. If you don't hear back from us, give us a shout at support@gohopscotch.com.
Does Hopscotch do a credit check when verifying my identity and/or business?
Nope! No credit checks here. Instead, we verify business-specific information like your Tax-ID number. This information helps us confirm a business's legitimacy, keeping our community safe.
How do I update my public profile?
Keeping your profile up to date is important. Your profile information (e.g. your profile image) is used to generate invoice PDFs on your behalf and your profile helps businesses verify that they are interacting with the right company. You can update your profile by clicking the profile icon in the Global Menu and clicking 'View Profile'. Once you're on your profile, use the edit (pencil) icons to edit your profile information.