Payments on Hopscotch may be declined, frozen, or returned for a few reasons. Frequent reasons include:
- You or your client's financial institution declined the transaction (out of Hopscotch's control).
- The transaction was flagged by Hopscotch's security system or our partner bank's system.
The most common reason for a payment error is insufficient funds. Before completing a payment on Hopscotch, please ensure that you either A) have sufficient funds in your Hopscotch Balance or B) have sufficient funds between both your Hopscotch Balance and linked bank account balance.
What do I do if I have sufficient funds, but my payment is still being declined?
If you have sufficient funds in your Hopscotch Balance and your account is in good standing, Hopscotch will not decline a transaction.
If you have sufficient funds in your linked bank account, but your payment is still being declined, reach out to your bank directly. Hopscotch is unable to see specifics about declines or override your bank's action.
If you are unable to resolve the issue by contacting your bank, try adding and using a different bank account. You can add a new account by visiting Settings>Payment Methods and clicking 'Add account'.