Looking for more information about how automated Hopscotch payment reminders work? Here are some frequently asked questions about what it looks like when you transact with a business and how payment reminders work.
What does the email to my client/vendor look like?
Hopscotch's email to your client/vendor are text-based, so that your brand is front and center. Here's an example of what an invoice / payment notification looks like:
Now, how do reminders work?
Once you send an invoice or payment through Hopscotch, we automatically manage reminders on your behalf.
For invoices, reminders to pay the invoice are sent as follows:
- 7 days before the due date
- On the due date
- One day after the due date
- Two days after the due date
- Seven days after the due date
- Fourteen days after the due date
- One month after the due date
- One time every thirty days after one month overdue
For bill payments, reminders to accept the funds sent as follows:
- On the payment date
- One day after the payment date
- Two days after the payment date
- Seven days after the payment date
- Fourteen days after the payment date
- One month after the payment date
- One time every thirty days after one month
Reminder emails have the same style as the original invoice notification email, except for the subject line and interior-email banner.
Note: To stop sending reminders to your client, you can cancel your invoice or payment by following this guide. You are not currently able to change the reminder message we send your clients / vendors - our members like the more automated nature of our reminders because it makes collecting payment less personal.
What happens after my client or vendor completes the transaction?
Once your client or vendor completes a transaction, they will receive a receipt via email. You will also receive an email notification confirming the transaction is complete. To view the completed transaction on Hopscotch, visit Accounting>Completed.