Transfers to & from Hopscotch may be declined or frozen for a few reasons. Frequent reasons include:
- You do not have sufficient funds to complete a transfer for the amount inputted.
- The transaction was flagged by Hopscotch's security system or our partner bank's system.
- A portion of your balance is under review by our security system and compliance team.
What do I do if I have sufficient funds, but my transfer is still being declined?
If you have sufficient funds in your Hopscotch Balance and your account is in good standing, Hopscotch will not decline a transaction.
- If you are unable to complete a transfer and are unsure why, please contact Hopscotch Support.
If you have sufficient funds in your linked bank account, but your transfer is still being declined, reach out to your bank directly. Hopscotch is unable to see specifics about declines or override your bank's action.
If you are unable to resolve the issue by contacting your bank, try adding and using a different bank account. You can add a new account by visiting Settings>Payment Methods and clicking 'Add account'.